The safety of our consumers is our top priority at Kao USA Inc. and we are committed to manufacturing products that not only meet, but exceed, the highest industry standards. All Jergens® products purchased by retailers directly from Kao are authentic, high quality and safe to use.
Kao is warning consumers about counterfeit lotion that has been sold in some retail locations. To date, the counterfeit product has been located only in the Northeastern United States. This counterfeit product is falsely labeled as Jergens® Ultra Healing® 10 oz. & 21 oz., Jergens® Original Scent 21oz, and Jergens® Soothing Aloe 10 oz. & 21 oz.
Because counterfeit items labeled as “Jergens” are not Kao products and are not subjected to our rigorous quality control, we cannot guarantee the performance or safety of these counterfeit products. Without proper quality control to ensure the right formulation in each product, the counterfeit item may seriously put the safety and health of consumers at risk. Only a small number of counterfeit products has been identified by our Consumer Care Center and Quality teams. While we have not received any reports to date of adverse health effects or injury, consumers, particularly those with impaired immune systems, should be careful not to use the counterfeit lotion.
IDENTIFYING THE COUNTERFEIT PRODUCTS